Our Privacy Policy

We are committed to safeguarding the privacy of our website (ayurlokah.com) visitors. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of the processing of that personal data. We use cookies on our website. We will ask you to consent to our use of cookies when you first visit our website. Our website incorporates privacy controls which affect how we will process your personal data. In this policy, “we”, “us” and “our” refer to Ayurlokah.

What personal information we collect and how we use it ?

When you shop at ayurlokah.com, we will require certain information from you in order to process your order. This information might include your name, delivery address, billing address, e-mail address, telephone number, your age group and gender. The source of the transaction data is you and/or our payment services provider.

The legal basis for this processing is your consent. The personal information you provide is used by us only for the following purposes:

– To process your order;

– To improve your shopping experience at our website;

– With your permission, to notify you of special offers or products that may be of interest to you.

We may also collect information about your use of our website, such as geographical location, your browser type and version, IP address, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website.

We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of responding to your enquiry. The legal basis for this processing is consent.

When you leave a comment on the site, we collect the data shown in the comments form and also the IP address and browser user agent string to help spam detection.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Marketing and Communication

We will email you to process your order and confirm dispatch.

We will never knowingly share your personal information with any third parties for anything other than to complete our obligations as Sellers.

Providing your personal data to others Financial transactions relating to our website may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These website may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Retaining and deleting personal data

Personal data and details for the use of our website and the purchase of our products will be retained for a minimum of two years following collection date and may be stored indefinitely. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Should you wish to check the information that we hold about you, please email us. If you find any inaccuracies, we will correct or delete it promptly. The personal information which we hold will be held securely in accordance with the law.

Changes to our privacy policy

We reserve the right to change this policy at any time. If we change our privacy policy we will post the changes on this website. You should check this page occasionally to ensure you are happy with any changes to this policy.

Cookies

A cookie is a tiny file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Use of Cookies

At Ayurlokah, we use cookies to help improve your online shopping experience and website usability. We use cookies for the following purposes:

  1. Authentication – we use cookies to identify you when you visit our website and as you navigate our website;
  2. Analysis – we use cookies to help us to analyze the use and performance of our website and services. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes;
  3. Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.